Qualification Overview

This qualification is designed to provide learners who either have, or wish to have, a career in the taxi and private hire sector with the key knowledge and understanding requirements of the industry. The units included in the qualification cover areas such as health and safety, customer service, vehicle maintenance, the regulatory framework, routes and fares, and transporting children, young people and individuals who require assistance.

Ideally training should take place alongside an application for a licence and certainly before paying customers are carried. If you are considering a career in taxi or private hire driving and wish to find out more about the licensing of drivers, vehicles and fees you should visit the web site of your local licensing authority.

Qualification Structure 

This qualification is made up of 9 mandatory units.

Unit 1: Health and safety in the taxi and private hire work environment.
Unit 2: Road safety when driving passengers in a taxi or private hire vehicle.
Unit 3: Professional customer service in the taxi and private hire industry.

Unit 4: Taxi and private hire vehicle maintenance and safety inspections.
Unit 5: The regulatory framework of the taxi and private hire industry.
Unit 6: Taxi and private hire services for passengers who require assistance.

Unit 7: Routes and fares in the taxi and private hire vehicle industries.
Unit 8: Transporting of parcels, luggage and other items in the taxi and private hire industries.
Unit 9: Transporting of children and young persons by taxi or private hire vehicle.

Unit 10: we have potential of delivery /funding for the following Quals

  • BTEC Warehouse
  • SIA-Security
  • Customer Service
  • Hospitality
  • Contact Centre
  • Various learning courses (poor draw downs)

Learners must achieve a minimum of 15 credits to attain the qualification and the requirement of the qualification that the driver will undertake training and assessment in practical matters such as deploying a ramp, folding and stowing a wheelchair, and loading and fastening a wheelchair so that the passenger is safely and comfortably secured in the vehicle.